So many lovely surprises at this hotel. I gave it an excellent rating because of the value we received for the price with all the extras here. First of all, the staff is very fantastic. They all speak good English and they are incredibly kind and helpful...We needed to change the times for our trains and he was very patient in explaining the whole procedure to us, he found us the right trains we needed, and told us what we would need to pay for the difference. He then wrote an entire note in Chinese for us to give to the train station explaining exactly what we wanted to do in changing our tickets. He really went so far above and beyond, just because he was so kind and helpful. .. Also loved the free use of bikes, which were perfect to go anywhere in town. ...The hotel provides breakfast delivered to your room, and you choose which breakfast of 6 choices the day before. The food was good and they had western and eastern varieties. The room was spacious and quite clean, the A/C worked great, and it came with a mini fridge. ..We were very comfortable and had such a lovely stay I will always think back fondly at this hotel. Thanks for the good memories!